Sync Homeowner Care Program

Buying a new home is not something you do everyday. It is the most exciting point in life for new homeowners. At SYNC we are dedicated to make this a memorable occasion. Our SYNC Homeowner Care team will be part of this big day to help you settle into your new home as smoothly as possible.

Before your move-in day, a SYNC representative will contact you for a walk-through of your new home. During this walk-through, you will have the opportunity to view and make notes of any quality concerns you feel can be improved upon. At the same time, they will educate you on all of the basics, such simple maintenance of your home, to all of the more detailed aspects such as emergency shut-offs for gas and water — we will answer all of your questions that you may have.

Home WarrantyProgram

WBI Home Warranty offers peace of mindand protects against the unexpected


Key Pick Up

Once the minor items are completed and your home is ready to move-in, a SYNC representative will meet you for the hand-off of your new set of keys.

You should have a move-in date already provided to line up your movers and moving truck. Once you have the keys, you are now set to move in and call a SYNC home, Your home.

Being local builder, we are always available to you should you have any questions.


To send a service request please sign in to your Homeowner Central account here: HOMEOWNER CENTRAL

Frequently Asked Questions

Appliances contact appliance supplier immediately.

Sticking doors, cabinet or minor plumbing/electrical issues submit request to SYNC Homeowner Care via homeowner central portal.

Drywall cracks, nail pops please submit request to Sync Homeowner Care via homeowner central portal 2-4 weeks prior to the one-year anniversary date of your completion.

Within 3 business days, we will review your request for clarity. If there are any uncertainties in respect to the nature of the issue(s) and/or warranty coverage you will be contacted to confirm the specifics of the issue(s). Within 10 business days, a service representative will contact you to arrange access to your home for initial inspection and/or service.

Service hours are Monday to Friday between 8am-4pm.

2 Year Materials & Labour Warranty

First 12 months coverage for any defect in materials and labour.

First 15 months coverage for any defects in materials and labour in the common property of a multi-unit building.

First 24 months coverage for any defect in materials and labour supplied for the electrical, plumbing, heating, ventilation and air conditioning delivery and distribution systems. In addition, coverage for any defect in materials and labour supplied for the exterior cladding, caulking, windows and doors that may lead to detachment or material damage to the new home.


5 Year Building Envelope Warranty

Coverage against unintended water penetration such that it causes, or is likely to cause, material damage to the new home.


10 Year Structural Defects Warranty

Any defect in materials and labour that results in the failure of a load bearing part of the new home, and;

Any defect which causes structural damage that materially and adversely affects the use of the new home for residential occupancy.


See warranty provider website:

Water line burst.

Water Leaking in home.

Loss of electricity.

Total loss of heat.

Gas Leak.


For loss of power, please contact BC Hydro: 1-800-224-9376

If you smell gas, please leave your home and call Fortis BC: 1-800-663-9911

For an active water leak, please turn off the main water shut off in your home and please contact your strata management company and email

Most requests are not emergencies and we kindly ask you to use the homeowner central portal to complete a service request for all non-emergency issues.

You must use your hood fan when you are cooking in the home for both stovetop and oven.

Try pressing the reset button on the Ground Fault Circuit Interrupter (GFCI). If power is not restored, check the electrical breaker box and determine if a fuse has tripped. If that does not resolve the problem, do not attempt any repairs. Submit service request.

Do not disable bath fans. Fans are set to run 8 hours per day which is required to ventilate the home for everyday living.

Any issues with Common Area of the building need to be reported to the strata management company.

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